Purchase Policy - Flow Ur Move - Nhà phân phối độc quyền Vibram tại Việt Nam

TRANSACTION TERMS AND CONDITIONS

In order to protect Customers’ rights and help Customers clearly understand the transaction details when shopping on the website https://flowurmove.com of FLOW GROUP COMPANY LIMITED (hereinafter referred to as “FLOW GROUP”, “we”, “us”, or the operating brand “Flow Ur Move”), we hereby publish the following transaction terms and conditions:

Note: Customers are kindly requested to carefully read these terms before placing an order. Accessing and making purchases on https://flowurmove.com shall be deemed as your confirmation that you have read, understood, and agreed to all the terms and conditions stated below.

1. Ordering and Order Confirmation

When a Customer places an order on https://flowurmove.com, we will receive the order request and send an order confirmation via the contact information provided by the Customer.

An order shall only be considered successfully confirmed after Flow Ur Move has reviewed and confirmed its ability to fulfill the order. To ensure fast and accurate order processing, Customers are required to provide complete and accurate delivery information.

2. Payment Methods

Flow Ur Move provides payment methods including Cash on Delivery (COD) and other payment options published in the “Payment Policy” section on the website.

Customers are advised to refer to the detailed payment policy publicly posted at https://flowurmove.com.

3. Promotions

Flow Ur Move may implement promotional programs from time to time. Details, conditions, and validity periods of such promotions will be specifically announced on the website.

We reserve the right to refuse to apply promotions to orders that do not fully satisfy the applicable promotional conditions.

4. Delivery and Shipping

Flow Ur Move carries out deliveries in accordance with the shipping and delivery policy published on the website.

Customers are advised to refer to the “Shipping and Delivery Policy” section for detailed information regarding delivery time, coverage, and shipping fees.

5. Pricing

Product prices listed on the website are the selling prices at the time of ordering and include Value Added Tax (VAT) in accordance with applicable laws.

Product prices may change depending on time and promotional programs. Any additional charges such as shipping fees (if any) will be clearly displayed before Customers complete their orders.

In the event of a pricing error, Flow Ur Move will notify the Customer to reconfirm the order or cancel the order upon mutual agreement.

6. Product Information

Flow Ur Move provides detailed information about Vibram FiveFingers footwear products on the website. Customers are responsible for carefully reviewing product information before placing an order.

If the delivered product does not match the description, Customers should contact our support department as soon as possible after receiving the product for assistance in accordance with the “Return and Refund Policy”.

7. Commitment to Product Quality and Origin

Flow Ur Move commits to distributing genuine products with clear origins and does not trade in counterfeit, imitation, or low-quality goods.

If Customers have any doubts regarding product quality or origin, please contact us for verification and timely support.

8. Intellectual Property Rights

All content displayed on https://flowurmove.com, including images, text, designs, logos, and related materials, is the property of FLOW GROUP or legally licensed parties.

Any unauthorized copying or use without prior written consent from FLOW GROUP is strictly prohibited.

9. Information Security

Flow Ur Move is committed to protecting Customers’ personal information in accordance with the “Privacy Policy” published on the website.

Customer information is used solely for order processing and customer service purposes, except where disclosure is required by competent state authorities.

10. Responsibility for Providing Information

Customers are responsible for providing complete and accurate information when participating in transactions. Flow Ur Move shall not be liable for any order delays or cancellations resulting from incorrect information provided by Customers.

11. Dispute Resolution

Any disputes arising from transactions on the website shall be resolved primarily through negotiation. If no agreement can be reached, the dispute shall be settled by the competent courts of Vietnam in accordance with applicable laws.

12. General Provisions

These transaction terms and conditions shall be governed and construed in accordance with the laws of Vietnam.

Flow Ur Move reserves the right to amend and update these terms and conditions from time to time. Any changes shall take effect immediately upon being posted on the website.